Player protection
Controls that work, and are never more than one tap away.
Lotteries are a form of gambling. A lower limit applies immediately; raising one waits out a cooling-off period. That delay is the point of the control.
If gambling stops being fun
Stop and use a control below. If you would rather talk to someone independent, free confidential support is available in every market we operate in — details are in your account area, and we will never restrict your access to them.
Deposit limits
Cap how much you can add to your wallet per day, week or month. A lower limit applies straight away.
Loss limits
Cap your net loss over a period. When you reach it, play stops for the rest of that period.
Session limits
Set how long a single session may run. We will tell you when you reach it.
Reality checks
A periodic reminder showing how long you have been playing and whether you are up or down.
Cool-off
Pause your account for 24 hours up to six weeks. You cannot play or deposit during it.
Self-exclusion
Exclude yourself for six months, a year, five years or indefinitely. It cannot be lifted early, it blocks all marketing, and it is registered with the national scheme.
Being straight with you
What the odds actually mean
The odds of winning the top tier of our largest lottery are roughly 1 in 140 million per line. Buying more lines increases your chance in proportion to the number of lines, and nothing else changes it — picking numbers that have not come up recently does not improve them, and neither does playing the same numbers every week.
We show your total spend before you confirm a purchase, and your transaction history is complete and exportable. If a figure we show you ever disagrees with your own record, tell us — the ledger is the source of truth and it reconciles to zero variance daily.